While on my way home from a trip to hang out with some old Military friends over Veterans Day weekend. I stopped here to purchase some poker chips to share from my travels. After using the restroom I was offered a coffee, and promptly asked me if there was anything I needed help with. One particular bike stood out to me, once I inquired, I was offered a test ride. They offered a fair trade of my current ride, and after some brief back and forth we had a deal. The best experience I have ever had purchasing a new Harley Davidson!!!!
Joseph Purcell, Coal Township, PA
I was passing thru on 7/13/2018 heading home to the Niagara Falls NY area. When i noticed all my shifter linkages were loose. I stopped at Black Bear HD and the nice gentleman and lady behind the service desk took me right in. After further inspection of bike they determined that something could possibly be broke,or it may just be all loosened up. They checked their inventory and did not have the parts in stock. So they scoured the nearby dealerships to find out who had the parts in stock. This way, when the mechanic started to fix the problem any parts would be on hand. Finding Cole HD in Bluefield WV as the nearest dealer with parts,they determined i was safe to ride that distance to make sure i was at a dealership with the parts. I would like to make a big shoutout to the service members working that day to help me resolve my problems and get me pointed in the right direction. Awesome dealership....Awesome service!!
Mark Larson, Sanborn, NY
Black Bear HD is a fantastic location to do business. The staff and service at Black Bear are amazing!!
Missy Rife, Max Meadows, VA
Lakyn in Motorclothes took the time to call and locate me an obsolete helmet in Washington State. I had called 24 dealerships in other states prior to this location. I have ordered the helmet and just wanted people to know that Black Bear staff go that extra mile for customers even when you are not purchasing the item there. I will be supporting this dealership and telling all of my friends to as well.
Kimberly Collins, Wise, VA
I was towed in with a bike that broke down. they did everything they could to make me feel like one of the family and get my bike fixed as fast as possible. I would highly recommend to anyone and everyone thanks again for all you did
steven bencivenga, manassas, VA
I just wanted to express my appreciation to all of the sales staff at Black Bear HD (particularly Mark and TJ). I made my purchase (2012 Fat Boy Lo) while serving overseas (AFG) three months before I arrived home. Both Mark / TJ went above and beyond the usual level of service. They were professional, friendly, and answered all of my numerous texts and email questions every day of the week (even when they were off).
I had been searching for a bike for months and experienced many less professional HD dealers. I was extremely fortunate to find Black Bear HD and have Mark and TJ guide me through the process.
When I picked up my bike they made me feel like family. All of the sales ladies were great, helping me and my wife gear up. Even though it was a super busy Anniversary celebration (15th year) they still took their time with us.
I cannot say enough about this dealership. If you ever find yourself in a position to visit you should do so. If in the market for a bike you cannot find a better dealership to work with.
I do not usually make posts or comments but I wanted to express my appreciation and heartfelt thanks.
The sales staff was wonderful but the service staff was amazing. Mandy Cassell deserves a lot of credit from the service department. Mandy and her staff treated us like royalty when we visited Black Bear Harley Davidson. Being on the road for two days in rain had our bikes squalid. When asked if they could clean our bikes, there was no hesitation and the team went to work cleaning two days of crud from our bikes. As we waited, the service staff entertained us with genuine laughter and smiles, I will certainly be returning to Black Bear Harley in my future trips. The Black Bear Harley Davidson team is truly what Harley Davidson stands for. Family.. Thank you to all for a warming experience. Look forward to seeing you once again.. Brian
Brian Hurst, Sidney, OHIO
josh porter sold me my bike--it was the one of the quickest and easiest buying experiences I've ever had. He's extremely knowledgeable and a real credit to the dealership. I live 1 1/2hours from Black Bear and would gladly make the drive again to deal with josh and t.j.. Thank you guys for everything.
john shropshire, rocky mount, VA
Well my wife and I took our bikes to have them serviced Sat the 18th of June. while we were there my wife was looking at a couple bikes, she found a Heritage that she liked and just like that Will Cole & TJ Salyers went to work and two hours later she upgraded from a sportster to her new Heritage Softail. These guys are amazing. This makes bike number four that we have bought at Black Bear Harley Davidson and every time it has been a great experience. You are treated with repect, like you really matter, like family. These guys are truly top class. Thanks so much.
Thanks to CJ, Everett, & the service gang, they always do a great job on our bikes when we take them in for sevice, tires or just needing some advice. Mandy & the parts crew are always so helpful, and Amy and the ladies in clothing are awesome as well. Highly recommend anyone to stop in and check them out. You all ROCK. L&R
Johnny Songer, Narrows, VA
This was my 3rd H-D dealer to try for a used bike. The first dealer was OK but nothing to jump up and down about. The 2nd dealer was downright rude and arrogant. Now Black Bear came to bat and they hit a grand slam. By far the best experience I have had buying a vehicle of any kind car and truck included. From Mike to Will the staff went above and beyond to get me on the bike I wanted. Thanks guys and gals of Black Bear. Awesome job.
Gary Gillmor, Faber, VA